Terms & Conditions

• No refund will be provided for unused accommodation, missed meals, transportation, sightseeing, activities or any other service included in the confirmed package.
• Services missed or voluntarily not used by the traveller will be considered non-refundable and non-exchangeable.
• No refund or adjustment will be provided if the traveller arrives late, leaves the tour early or changes the itinerary during the trip.

• Hotel rooms will be allocated by the respective hotel based on availability at the time of check-in.
• The room category will be provided according to the booking confirmation voucher.
• Requests regarding room location, floor, view, adjoining rooms or bed type are subject to availability and cannot be guaranteed.
• The respective hotel's standard check-in and check-out timings will apply unless otherwise mentioned in the confirmed itinerary.

• The quality, facilities, services and amenities offered by a hotel are managed solely by the respective hotel.
• No direct refund can be claimed from Hail Mary Travels if the hotel's services or amenities do not meet the traveller's personal expectations.
• Genuine service-related complaints will be reviewed on a case-by-case basis in coordination with the concerned hotel or service provider.
• Travellers should report any issue immediately during the tour so that reasonable assistance can be provided.

• The tour package can be reserved by paying a token amount of ₹5,000.
• A booking will be considered confirmed only after the token payment has been received and an official confirmation has been issued by Hail Mary Travels.
• The token amount will be adjusted against the total package cost.
• All bookings are subject to the availability of hotels, transportation, activities and other services at the time of confirmation.
• The traveller must verify the details mentioned in the confirmation voucher and report any error immediately.

• The traveller must pay 75% of the total remaining package amount at least 10 days before the tour commencement date.
• The final 25% balance must be paid on or before the day of arrival, prior to the commencement of the booked services.
• If payment is not completed within the specified timeline, Hail Mary Travels reserves the right to withhold services or cancel the booking according to the applicable cancellation policy.
• Any additional service requested during the tour must be paid for separately by the traveller.

• Travellers are responsible for providing accurate personal information and carrying valid identification documents, tickets, permits and other documents required for the journey.
• Hail Mary Travels will not be responsible for any service disruption caused by incorrect information, missing documents, late arrival or failure to follow the confirmed itinerary.
• Travellers must review all details mentioned in the booking confirmation voucher and report any discrepancy before the commencement of the tour.

For booking-related questions, payment assistance, service complaints or clarification regarding these Terms & Conditions, contact us through:

If you wish to cancel your booking, the following cancellation charges will apply based on the date we receive your written cancellation request:

• 30 days or more before arrival: 10% of the total tour/service cost will be charged.
• 15–29 days before arrival: 50% of the total tour/service cost will be charged.
• 8–14 days before arrival: 75% of the total tour/service cost will be charged.
• 7 days or less before arrival: 100% of the total tour/service cost will be charged. No refund will be provided.
• No-show: If the traveller fails to arrive or does not use the booked services without prior cancellation, 100% of the package cost will be retained as a cancellation fee.

All cancellation requests must be submitted in writing using the contact details registered during the booking:

The cancellation date will be considered the date on which the written request is received and acknowledged by Hail Mary Travels. A verbal request made over a phone call will not be treated as a confirmed cancellation unless it is also submitted through email or WhatsApp.

• Non-refundable components, including flight tickets, ferry tickets, train tickets, permits, activities, hotel bookings and third-party services, will be charged according to the respective service provider's cancellation policy.
• No refund will be provided for unused accommodation, transportation, sightseeing, meals, activities or other services after the tour has commenced.
• Bank charges, payment gateway fees and applicable taxes may be deducted from the refundable amount.
• If a booking was made under a special promotional rate or non-refundable category, the applicable service provider's terms will apply.
• Cancellation charges will be calculated on the total tour/service cost unless otherwise mentioned in the booking confirmation.

• Any eligible refund will be processed after receiving the refundable amount from the concerned hotel, transporter, airline, ferry operator or other service provider.
• Refunds will generally be processed through the original payment method or another mutually agreed method.
• The processing time may vary depending on the respective bank and third-party service providers.

In case of cancellation or service disruption due to weather conditions, natural calamities, government restrictions, strikes, political disturbances, operational issues or other circumstances beyond the control of Hail Mary Travels, the cancellation and refund policies of the respective hotels, transporters and service providers will apply.

Hail Mary Travels will make reasonable efforts to assist the traveller with possible rescheduling or refunds, but cannot guarantee a full refund for services controlled by third-party providers.